We will always respond with honesty and sincerity so that you can choose ANNA DIAMOND with confidence.
Promise
01. Warranty
If your jewelry is damaged within two years of purchase, we will repair it free of charge.
Additionally, you can change the size once free of charge within one year of purchase.
Learn more
02. Materials
Reshined Material In other words, we seek out materials from around the world that have outlived their usefulness or that have rarely been used in manufacturing until now, and continue to use them in our creations.
03. MADE IN JAPAN
Almost all processes are carried out within Japan, with the aim of increasing transparency in the supply chain.
See the production background in photos
04. Donation Activities
Through the general incorporated association More Trees, we are making a donation equivalent to planting one tree for each product we make. We hope that our jewelry will not only adorn our hearts, but also the rich forests of our planet.
Ring gauge rental
We offer free rental of ring gauges to ensure that our customers can enjoy shopping with peace of mind.
Aftercare and warranty system
Even after your purchase, we have a thorough after-care system in place to ensure that you can enjoy the high-quality shine of your jewelry for a long time.
We offer free resizing for one year after purchase. We also offer free cleaning and repairs for two years after purchase.
We hope you will be able to enjoy the beauty created by this delicate handiwork in the best possible condition for a long time to come.
Frequently asked questions
If you are unsure about your ring size, we can lend you a ring gauge free of charge. Please apply from this page .
After purchase, we offer one free size change within the first year, and free cleaning and repairs for two years.
Currently, we are mainly selling our products online. You may also have the opportunity to see our products at some events or pop-ups. For more information, click here
We offer multiple payment methods, including credit card, bank transfer, and various online payments.
Products eligible for Quick Delivery will be shipped within 3 business days, while made-to-order products will be shipped in approximately 4 to 8 weeks depending on the material and design. Please check each product page for details.
We will accept the first size change free of charge within one year after purchase. Please feel free to contact us.
We do not offer gift wrapping services, however, all customers receive their jewelry in a special jewelry box.
Generally, we cannot accept returns as our products are made to order, however, we will do our best to deal with any defective products or incorrect deliveries.
This varies depending on the content and timing, but it usually takes about 2 to 3 weeks.
Yes, we do offer repair and cleaning services for a fee. We will inspect the condition and give you a quote.
inquiry
Our expert staff will be happy to assist you in choosing your jewelry. Please feel free to contact us for any inquiries.