ANNA DIAMOND values honesty and transparency at every stage, from material selection to the production process and after-sales support.
Here, we will answer some frequently asked questions and explain in more depth our brand philosophy, craftsmanship, and commitment to service.
If you have any questions that we can't answer, please feel free to contact us anytime and we will be happy to help you with your jewelry selection.
Frequently asked questions
About the brand and philosophy
Our concept is "We are Editors. [Story about reshined materials.]" We deliver a series of stories that give new perspectives to materials that have not received much attention in consumer society and elevate them.
These are materials that would otherwise be overlooked. We shed new light on these materials and elevate them into jewelry.
We source materials ethically, build a transparent supply chain, and pursue quality that will last.
The world is full of undiscovered value. By using non-standard pearls and recycled metals, we hope to bring to life previously hidden beauty and provide a new perspective through our jewelry.
ANNA DIAMOND is derived from the designer's wish for a positive society that she entrusted to her younger sister, Anna, who is 10 years younger than her. We hope to be a presence that delivers a ray of hope to the growing future generations.
Jewelry is something that can be passed down from generation to generation and continues to shine at turning points in life. We believe that as a medium for weaving memories and thoughts across generations, it is the perfect piece to weave stories for the future.
This is a brand born in Japan, combining carefully selected materials and craftsmanship, with production centered in workshops in Tokyo and Kofu, Yamanashi Prefecture.
Materials and quality
It is an artificial diamond. Its composition, chemical formula, and brilliance are the same as natural diamonds. The only difference is the "environment in which it is grown." It can be said to be the next generation of diamonds, born out of consideration for environmental and labor issues.
These pearls have unique colors and shapes. Because pearls do not come in uniform shapes or colors, they tend to be avoided on the general market, but we believe that this "irregularity" is what makes them unique and attractive.
Carefully selected materials are processed by skilled craftsmen and undergo rigorous quality inspections. With proper care, the product is durable enough to be enjoyed for generations to come.
Some of our collections use recycled and regenerated materials, reducing the use of new mining and helping to reduce the burden on our planet's resources.
We mainly use precious metals (platinum, 18K gold, etc.) that are relatively gentle on the skin. If you have any concerns, please contact us and we will recommend the most suitable material.
Lab-grown diamonds over 1 carat come with the same certificate as natural diamonds to prove their quality.
About orders, production and delivery dates
It takes 4 to 8 weeks for our craftsmen to carefully finish each piece and bring out the individuality of the material to the fullest.
Basically, we mainly produce to order, but we do have some items in stock. For details, please check Quick delivery or contact us.
Yes, we also offer international shipping to some areas.
This may be possible depending on the situation. If you are in a hurry, please contact us and we will make the best proposal for you.
Yes, we can accommodate multiple item orders at the same time.
About size and customization
If you are unsure about your ring size, we can lend you a ring gauge free of charge. Please apply from this page .
We will accept the first size change free of charge within one year after purchase. After that, there will be a charge, but we will respond carefully.
Yes, we can engrave various things such as names, initials, anniversaries, etc. If you would like to do so, please contact us via the inquiry page .
It depends on the design, but in most cases we can accommodate your request. If you are interested, please contact us via the Inquiry page .
Shipping, Returns and Exchanges
You can choose from multiple payment methods including credit card, bank transfer and online payment.
Shipping is available both domestically and internationally, with the exception of some areas.
We strive to ensure safe delivery by selecting reliable delivery companies and providing tracking and insurance.
As these are made-to-order products, returns are generally not possible, however, we will do our best to deal with any defective products or incorrect shipments.
Yes, we will provide you with a tracking number so you can check the delivery status in real time.
Aftercare
The first size change is free of charge within one year after purchase. Please feel free to contact us.
Normally, wiping it with a soft cloth is sufficient, but if you send it to us once a year, we can restore its shine professionally. If you would like this service, please contact us via the contact page .
Yes, we provide a warranty for all our products, which clearly states the purchase date and warranty details.
inquiry
The Q&A presented here is just a sample. ANNA DIAMOND will sincerely address your questions and concerns.
If you would like to know more or request a personal consultation, please feel free to contact us using the form below. Our experts will be happy to assist you.