■About Our Store
Q I want to see the products in person. Does ANNA DIAMOND have a physical store?
A We do not have a permanent physical store at the moment. We occasionally hold pop-up events and other events both in Japan and internationally. Information about our pop-ups can be found on our Instagram, and we encourage you to check it out.
Q I want to see the products in person. Are there any select shops that carry your products?
A Here are the select shops that carry our products (as of May 2024, including planned locations):
- TWO WHEELERS’ FLAT, Roppongi Hills (from the end of August 2024 to the end of September 2024)
■About Shipping
Q Is there a shipping fee?
A We offer free shipping worldwide.
Q How long does it take from ordering to shipment?
A The time it takes varies depending on the product:
Q I want to track my order. How can I do that?
A You can check the status of your delivery via the tracking URL provided in the shipping notification email sent after dispatch.
■About Warranty
Q What should I do if my jewelry breaks during normal use after purchase?
A If any damage occurs within two years of purchase, we offer free repairs. Additionally, within one year of purchase, we offer one free size adjustment (for more details, please check here).
■Returns & Exchanges
Q What should I do if I receive a different product than I ordered, or if the product is damaged?
A Please refer to our refund policy for more details (for more information, please check here).
■About Packaging
Q Is gift wrapping available?
A We do not offer a gift wrapping option, but all customers receive a high-quality jewelry box and a warranty certificate that are suitable for gifting.
■Other
Q What should I do if I have a question that isn't answered on the FAQ page?
A Please feel free to contact us with any comments, requests, or product-related questions at our email address (info@breval.jp).