Refund policy

Returns & Exchanges

Items purchased on our online store may be returned if you contact us within 7 days, counting the delivery date as day 1.

Eligible items

  • Items purchased on our online store
  • Unused items, with the case, warranty card and all accessories

Items we are unable to accept for returns at the customer's request

  • Items purchased in person at our gallery or at events
  • Personal orders and bridal jewelry
  • Engraved items (may not be accepted)
  • Items whose condition has changed through wear, resizing or cleaning
  • Items missing accessories (case, warranty card, etc.)
  • Requests made 8 days or more after delivery

Defective items, or items that differ from your order, will be exchanged or refunded at our expense regardless of the above.

Refund amount

Refunds are limited to ¥400,000 (tax incl.) per item. When returning several items, the total refund is also limited to ¥400,000. We are unable to refund any amount above this limit; thank you for your understanding.

Return criteria

  • Amounts are based on the item price (tax incl.).
  • The 7-day period counts the delivery date, as recorded by the carrier, as day 1. Please contact us by email by day 7.
  • Please ship the return within 7 days of receiving the return address from us.
  • Return shipping is at the customer's expense for returns at the customer's request, and at our expense for defective or incorrect items.

How to return

  1. Contact us at info@breval.jp within 7 days, counting the delivery date as day 1.
  2. We will reply with the return address.
  3. Pack the item, the case and all accessories, and the warranty card in the original packaging.
  4. Please use an insured, tracked service (letter post cannot be used) and keep the shipping receipt.

International orders

  • Import duties and taxes are handled by us. You are not charged duties on delivery or on return.

Refunds

  • We refund after inspecting the item at our workshop.
  • Depending on the condition, a cleaning fee may be deducted.
  • Refunds are made to the original payment method.

Damaged or incorrect items

If the item arrives damaged or defective, or differs from your order, please contact us at info@breval.jp within 7 days, counting the delivery date as day 1. We cover the return shipping and will exchange or refund the item.

Resizing

One free resizing within 1 year of purchase.