After Care

After Care

After-care

Our Promise

So that you may treasure it for years to come

ANNA DIAMOND's jewelry is not a passing adornment but a presence that stays close to your life. That is why we pour the same care into looking after it once it is in your hands. Lifetime free cleaning, a two-year quality guarantee, and someone to turn to anytime. We promise a relationship that does not end at "purchase."

Lifetime free cleaning

Lifetime free cleaning

No matter how many years pass, as many times as you like.
Simple cleaning, free forever.

Two-year quality guarantee

Two-year quality guarantee

For defects from normal use
we repair free of charge for two years.

First resizing free

First resizing free

Within one year of purchase
the first resizing is free.

Cleaning service
01

Lifetime cleaning

Lifetime Cleaning

For jewelry purchased at ANNA DIAMOND, we offer simple cleaning free for life. It is a promise made possible because we handle it in our own workshop. No matter how many years pass, as many times as you like.

Feel free to stop by the ANNA DIAMOND Gallery. We accept cleaning with no reservation needed. We can also accept it by mail.

※ For mailing, round-trip shipping is at the customer's expense.

Flow

The lifetime cleaning process

01

Contact

By email, LINE, or in store
Please make your request

02

Drop-off

In store or
accepted by mail

03

Cleaning

Ultrasonic cleaning plus handwork
Finished in same day to two weeks

04

Delivery

In-store handover or
delivery

Resizing
02

Resizing

Ring & Bracelet Resizing, first time free within one year

We accept size changes for rings and bracelets. Resizing within one year of purchase is handled free of charge the first time.

Ring

We can accommodate up to ±2 sizes (JP). Changes beyond ±2 sizes, or cases where resizing is difficult due to the design's structure (eternity rings, open rings, etc.), may not be possible. Please feel free to consult us first.

Bracelet

Size changes within the ready-made size range are free the first time. If it exceeds the ready-made size range, we can accommodate it separately for a fee. Estimates are free, so feel free to contact us.

※ For drop-off by mail or courier, shipping to us is at the customer's expense.

Flow

The resizing process

01

Contact

By email, LINE, or in store
Please make your request

02

Drop-off

In store or
Accepted by delivery

03

Size adjustment

In about 3 to 4 weeks
finished

04

Delivery

In-store handover or
delivery

Quality guarantee
03

Two-year quality guarantee and repair

2-Year Warranty

All jewelry comes with a two-year quality guarantee from the date of purchase. Loose stones, faulty clasps, and deformation from normal use are repaired free of charge.

After the warranty period

We also accept repairs outside the warranty period for a fee. Estimates are free. Please feel free to consult us first.

※ For drop-off by mail or courier, shipping to us is at the customer's expense.

Damage or loss from the customer's intentional acts, or a history of repair at another shop, are outside the warranty. There are also cases where free repair cannot be provided, such as the loss of a main part (for example, a diamond) or when the shape is greatly deformed and physically difficult to restore.

Price Guide

Service Prices

Guide to service charges
ServiceDetailsPrice
Bridal consultationIn person or online (by appointment only)Free
Ring size measurementMeasured in storeFree
Simple cleaningUltrasonic cleaning plus handwork, about 15 to 30 minutesFree for life *
ResizingRing, up to ±2 sizesFirst time free within one year / thereafter from ¥5,000
RepairBroken chain, resetting a stone, etc.Free within two years / thereafter from ¥3,000
ReformDesign change, remake¥80,000〜
  • Limited to ANNA DIAMOND pieces.
  • The above are guide prices. They vary by material, specification, and condition.

Part 3

Care at home

Home Care Guide

Care Guide

Care guide by material

Please select a material

K18 gold is an alloy of 75% pure gold, strong enough for everyday wear. However, if sweat, oils, or hand cream are left on it, they can cause dullness.

Daily care (one minute is enough)

After taking it off, simply wipe it lightly with a soft cloth. A microfiber cloth, like the kind for glasses, is ideal. You can find one in the "lens cleaner" section of a 100-yen shop or a drugstore.

When the dirt bothers you

Add 1 to 2 drops of neutral kitchen detergent (dishwashing liquid) to lukewarm water (a little cooler than a bath) and soak for about five minutes. Gently loosen the dirt with the tip of a toothbrush, rinse thoroughly with water, and wipe off the moisture with a dry cloth.

Just avoid this

Hot springs, pools, and seawater are strictly off-limits. The sulfur and chlorine in the water cause discoloration. Make a habit of taking it off when bathing or playing sports.

Platinum is highly resistant to discoloration and rarely causes allergies, an excellent material. However, as a metal it has a soft nature, and small scratches can appear through everyday wear.

Daily care

Simply wipe it lightly with a soft cloth (a glasses cloth or microfiber cloth). When the dirt bothers you, you can wash it with lukewarm water and dishwashing detergent, just like gold.

When scratches bother you

Fine scratches on platinum can become part of its "well-worn character" and add charm. If you want to restore its shine, please use our polishing (cleaning) service. We do not recommend polishing at home.

Silver gradually darkens even just from contact with air. This is a property specific to silver, and with the right care you can restore its original brilliance again and again.

How to remove tarnish (the simplest method)

Simply wipe it with a special cloth called a "silver polishing" or "silver polish cloth." The cloth is infused with a polishing agent, and the tarnish comes off just by rubbing. Searching for "silver polishing cloth" or "silver polish" on Amazon or Rakuten will find them for around 300 to 500 yen. They are also available at 100-yen shops.

For more stubborn tarnish

Dipping it for a few seconds in a liquid called "silver cleaner solution" dissolves and removes the tarnish. Try searching for "silver cleaner liquid" or "silver cleaning solution." You can buy one for around 1,000 yen.

An important note

For silver with plating (such as rhodium coating), do not use polishing cloths or liquid cleaners containing abrasives. The plating will peel off. If you are not sure whether there is plating, feel free to contact us.

A lab-grown diamond is a gem with exactly the same composition and hardness as a natural diamond. As the hardest of gems, it resists scratches and can be worn every day with confidence.

When the brilliance seems clouded

Diamonds readily absorb oils (skin oils, hand cream, and so on), and when these form a film on the surface, the brilliance can look clouded. Just add 1 to 2 drops of dishwashing detergent to lukewarm water, wash gently, and rinse with water to bring back the original brilliance.

Simply wiping works too

Just wiping it with a glasses cloth (microfiber cloth) removes everyday skin oils. When you are short on time, this alone is enough.

A pearl is a gem of natural origin that grows inside a shell. Unlike other gems, it is a delicate material vulnerable to acids and sweat, so it needs a little extra care.

Routine after wearing (this one thing is essential)

As soon as you take it off, gently wipe it with a soft, dry cloth. It is important to wipe away sweat and cosmetics before they damage the pearl's surface. A glasses cloth is fine, but a dedicated "pearl cloth" (search for "pearl care cloth," around 500 to 1,000 yen) is even better.

What is absolutely a no

Pearls can never be washed with water, cleaned ultrasonically, or treated with cleaner solutions. Also, direct contact with perfume or hairspray damages the surface. The rule is to put on your jewelry last, after your makeup and sprays have fully dried.

How to store it

Storing it together with other jewelry can scratch the pearl's surface with hard metal or diamonds. Please store it separately in the jewelry case it came in, or wrapped in a soft cloth.

One by one, separately

When pieces of jewelry knock against each other, it can cause scratches. It is best to store them separately in the box or pouch they came in. If you store them together, use a jewelry case with dividers (searching for "jewelry case dividers" finds them from around 1,000 yen).

Points on where to keep it

A spot out of direct sunlight, with little humidity, is ideal. Avoid the washroom and bathroom, as they are humid. Keeping a desiccant (silica gel) with it helps prevent discoloration from humidity. The silica gel found in snack bags is enough.

When you will not wear it for a long time

For travel or the change of seasons, when you will not wear it for a while, wipe it lightly before putting it away. Leaving dirt on it can cause discoloration and dullness.

Contact

Is there anything we can help with?

Feel free to reach out in whatever way suits you

Inquiry by email

Email

You can send it anytime, 24 hours a day.
We usually reply within 1 to 2 business days.

Send an email →

Consultation by LINE

LINE Chat

Feel free to consult us by text or image.
Consultations with photos of your jewelry are also welcome.

Add us as a friend on LINE →

Online consultation

Online Consultation

You can consult with us at length by video call.
Ideal for those considering bridal or made-to-order pieces.

Book here →

Our Promise

Our promise

ANNA DIAMOND stays close to the feelings of each and every customer,
delivering an experience where you can choose jewelry with confidence.

01

We value your pace

We will never rush your purchase. So that you may fully enjoy the time of choosing jewelry to share a lifetime with. Please visit and consult us as many times as you like.

02

We reply promptly and with care

We aim to reply to email within 1 to 2 business days, and to LINE the same day. If you are in a hurry, LINE is convenient.

03

We share the designer's feelings, and guide you through them

Because we are a small team, the making floor and the customer are close, and every staff member shares the same feeling for craftsmanship. Please come and feel this warmth in store.

04

Even after delivery, we stay with you for the long term

We accept consultations for resizing, cleaning, and repair anytime. We support a lifetime piece of jewelry with a lifetime relationship.

FAQ

FAQ

Frequently asked questions about our services
Yes, we accept consultations by video call (Zoom, Google Meet), LINE, and email. Showing you the actual jewelry, we provide support of the same quality as meeting in person. Consultations from overseas are also welcome.
Simple cleaning can be handed over in store in about 15 minutes. Depending on how busy we are, we may keep it and take about two weeks. Full cleaning takes about three weeks, resizing about 3 to 4 weeks, and repair or reform about four weeks depending on the details. If you are in a hurry, feel free to consult us.
We generally do not accept repairs of other brands' pieces, but for reform we may be able to help depending on the details. Please feel free to contact us first. We will look at the jewelry's condition and let you know whether we can help, along with an estimate.
ANNA DIAMOND pieces come with a two-year quality guarantee from the date of purchase. Stones coming loose and faulty fittings from normal use are handled free of charge. Simple cleaning is also free for life.
Estimates are free. As it varies by material and design, please feel free to contact us first.